Ever hired a Call Taxi in India ? It is a pretty strange situation. 50-60% of the time , bookings made for Call Taxi will arrive on time or even few minutes before and on that particular day , you may not have any time bound commitment .You begin to build a trust with the services offered.
‘Will be there in few mins’ false promises
So next time ,you book the same taxi service for a time bound appointment like catching train or attending a function. The panic attack will slowly build its momentum when you do not get any call from cab driver even 10 mins before your requested departure time.
When you reach the call center to get an explanation ,you will have to run through the whole details once again – your pick up point ,destination etc and they promise to call back soon. At this point they do not give you the taxi details or driver’s number .This is when you can smell some thing is fishy. But still over the trust you built with the service during your past , you hope the taxi will reach on time.
But still there is no taxi coming to you . Worse is that there is no update from the call center. You will have call up once again and they give you the template response : ‘Taxi is coming on the way’.
15 mins later , still there is no sign of taxi.
25 mins later , you get a call from the cab driver asking for landmarks and other details on how to reach your pick up point. But irony is that the driver would be quite far from your pick up point that it would take even more time for him to reach your pick up point and then drop you at destination.
And in most scenarios , you need to plan alternate options or be prepared to wait for the taxi and miss your train .
So this is the problem with many of the call taxi service in India – they screw up when you are depending on them the most . Try to provide your feedback on the bad taxi experience , nobody gives a damn about it .
Irony is that , next time when you book a taxi , you book it some 15-20 mins before the time you actually wanted to leave. And on that particular day , the taxi will reach 20 mins well in advance there by leading to a situation where in you reach a party that is scheduled for 7 by 6:30 itself.